Tired of being just another Dispatcher on the schedule? Come work somewhere that actually values what you bring to the table.  

At Sila Boston, we take care of our people, invest in great tools and training, and give our techs real opportunities to grow and make great money. You’ll have steady work, a strong team behind you, and the resources of a growing company — without losing that local team feel.  

If you’re good at what you do and want to work with good people who appreciate it, come see why Sila Boston is a great place to build your career.  

Job Description  

We are looking for an organized, quick-thinking Dispatcher who can keep technicians moving, customers informed, and a busy service schedule running smoothly.  

Job Duties  

Dispatch technicians to service calls based on location, skill set, priority, and customer needs  

Manage and adjust the daily service schedule throughout the day  

Monitor technician progress and keep calls moving efficiently  

Communicate schedule changes and arrival updates to customers  

Work closely with technicians, CSRs, managers, and field leadership  

Prioritize emergency and high-priority calls  

Help maximize technician productivity and minimize drive time  

Maintain accurate notes and job information in the dispatching system  

Respond quickly when schedules change, calls run long, or emergencies arise  

Support customers and field teams in a fast-paced service environment  

Skills & Experience  

2+ years of dispatching experience preferred  

HVAC, plumbing, electrical, or home services dispatch experience strongly preferred  

Strong organization, problem-solving, and decision-making skills  

Ability to manage multiple technicians and calls at the same time  

Excellent communication and customer service skills  

Ability to stay calm and adjust quickly when priorities change  

Strong computer skills and experience with scheduling/dispatch software  

Service Titan experience strongly preferred  

Knowledge of local geography and efficient routing is a plus  

What Success Looks Like  

Shows up ready to work and follows through on commitments  

Takes pride in quality work and attention to detail  

Communicates clearly with customers and teammates  

Works safely and follows established processes  

Takes ownership, solves problems, and is willing to keep learning  

Benefits  

Medical, dental, and vision insurance  

401(k) with company match  

Paid time off and paid holidays  

Company-paid life and disability insurance  

Paid training and professional development  

Opportunities for career growth and advancement  

Employee and family discounts on services  

Apply today and join the team at Sila Services!